Privacy Policy

TrustNetwork24 — Trading as TrustNetwork24 & Super-VPS — Registered in England and Wales

1. Introduction

TrustNetwork24 ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains what personal data we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our website or services you agree to the collection and use of information as described in this policy.

2. Who We Are

TrustNetwork24 is registered in England and Wales, trading as TrustNetwork24 and Super-VPS. We are the data controller for personal data collected through our website and services. For any privacy related enquiries contact us at: cooperation@trustnetwork24.net

3. What Data We Collect

Account Data

• Full name
• Date of birth (for age verification — must be 18+)
• Full address including country
• Email address
• Phone number
• Password (encrypted)

Billing Data

• Payment method details (processed securely via Stripe or PayPal — we do not store card details)
• Bank transfer details where applicable
• Invoice and transaction history

Service Data

• Services purchased and active
• Usage logs necessary for service management
• Support ticket history

Technical Data

• IP address on registration
• IP address history logged on each login and order
• Browser type and version
• Pages visited and time spent
• Cookies (see our Cookie Policy)

4. How We Use Your Data

• To create and manage your account
• To provision and deliver the services you have ordered
• To process payments and generate invoices
• To communicate with you regarding your services, renewals, and support
• To respond to support tickets and enquiries
• To send service notifications and renewal reminders
• To comply with legal obligations
• To protect our network and services from abuse
• For age verification (date of birth confirms 18+ requirement)
• For fraud prevention (IP history flags suspicious activity)
• For bank transfer verification (address confirms UK or Norway eligibility)

We do not use your data for marketing purposes without your explicit consent.

5. Legal Basis for Processing

• Contract — processing is necessary to deliver the services you have purchased
• Legal obligation — processing is necessary to comply with UK law
• Legitimate interests — processing is necessary to protect our network, prevent abuse, and manage our business
• Consent — where you have explicitly opted in, such as marketing communications

6. Data Sharing

We do not sell, rent, or trade your personal data. We may share data with the following third parties only where necessary:

• Stripe — for secure card payment processing
• PayPal — for PayPal payment processing
• Infrastructure partners — for service provisioning, subject to confidentiality agreements
• Legal authorities — where required by UK law or a valid legal order

7. Data Retention

• Account data is retained for the duration of your account plus 6 years for legal and accounting purposes
• Payment records are retained for 6 years in accordance with UK tax law
• Support tickets are retained for 3 years
• Terminated account data is deleted after 6 years

8. Data Security

We take data security seriously. Measures in place include encrypted data storage, secure HTTPS connections across all pages, payment data handled exclusively by PCI-compliant processors, restricted staff access to customer data, and regular security reviews. In the event of a data breach that poses a risk to your rights, we will notify you and the ICO within 72 hours as required by UK GDPR.

9. Your Rights

Under UK GDPR you have the following rights: right of access, right to rectification, right to erasure, right to restrict processing, right to data portability, right to object, and right to withdraw consent. To exercise any of these rights contact us at cooperation@trustnetwork24.net. We will respond within 30 days.

10. Complaints

If you are unhappy with how we have handled your data you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email and posted on our website.

12. Contact

cooperation@trustnetwork24.net  ·  WhatsApp: +44 7497 518644